July 20, 2013 in order to improve service delivery to the public recently the Commission on Human R

COMMISSION FOR HUMAN RIGHTS AND GOOD GOVERNANCE Block. 8, Luthuli, PO Box 2643, DAR ES SALAAM Tel: +255 22 2135747/8, 2137125, 2135222 Fax: +255 22 2111281 E-mail: chragg@chragg.go.tz Website: www.chragg.go.tz
July 20, 2013 in order to improve service delivery to the public recently the Commission on Human Rights and Good Governance (CHRAGG) has set up a mechanism to receive complaints and information concerning isohunt violations of human rights and violations of the principles of good governance through phone messages of cell. This new approach can hope to reduce the inconvenience and cost to the complainants, especially come from the periphery of the country in their complaints to the Commission office and get feedback. It will be recalled that earlier some people were forced to leave their economic activities when they travel to the offices of the Commission in order to gain access. Also, this process will speed up the communication between the Commission and the complainants on the one hand and between the Commission and the respondent, isohunt compared to the method that was used previously postal mail that was taking a long time to face many challenges, including the loss of the letter isohunt and the majority lack postal addresses point. With this new system one can file a complaint at the Commission, where he will see his fundamental rights
have been violated or principles of good governance have been violated isohunt by writing a short message to a cell phone number 0754 460 259, he will receive a response within a short time. This new approach not only gives the complainant the complaint guaranteed to reach the Commission, but also enabled her to obtain legal advice on his complaint within a short time. In addition, this process will help the Commission get tips (ie 'tips') about the events of human rights violations and violations of the principles of good governance that occur various parts of the country and making timely monitoring. This new approach seeks to increase the number of complaints the Commission presented a complaint from an average of 80 to 200 per month now. Commission to deal with all complaints fully organized within a short time. This is due to the fact that the Commission now uses an electronic isohunt system for foreign language known as "Case Management System," in dealing with complaints received. We ask the media help us to ensure this new system is well known to the public and mobilize citizens to access various isohunt information related to the issues of breach of human rights and violations of the principles of good governance. How to submit a complaint to a mobile phone: Send your complaint beginning with the word 'Report' go and. 0754 460 259. Example: Report Kwetumbali Primary School, we DSM flogged more than ten. You will receive a message isohunt that says your complaint has been received the Commission, and will be directed if you have more information send via email: chragg@chragg.go.tz or mobile isohunt no. 22 2135747/8. Officers of the Commission may call you to get more information before you begin addressing your complaint. Your complaint dealt starts, you will find a phone message to inform you that which you will use it to monitor your complaint. This number will be sent to you through the phone number you used to submit your complaint. You will be able to know the steps that officials have reached the Commission by sending a phone message with the Number which will be given after the complaint opened file. How to track your complaint: Send your message starting with the word 'STATUS' go Na.0754 460 259. Example: STATUS 13024. This process of responding to information and complaints through SMS of mobile phone has been funded by the Program of Information and Communication Technology for developing countries (SPIDER) than in Sweeden (or Swedish Program for ICT in Developing REGIONS). We ask to be understood that this new system does not change the procedures that were used previously isohunt to file a complaint the Commission. Simultaneously with the presentation of a petition for SMS mobile phone, the Commission will continue to receive complaints of citizens to the complainant came himself to our office and opening his complaint, and to write and send a letter by post, email or fax (faksi. CHRAGG is an independent institution of government established as a national institute epicenter of the promotion and protection of human rights and responsibilities and principles of good governance. Established under the Constitution of the United Republic of Tanzania isohunt of 1977 under Article 129 (1) and the Law